This policy describes the general cancellation and refund process for reservations made through BookTR.
1. Booking-Specific Rules
The cancellation rule displayed or communicated for a specific tour, transfer, package or supplier takes priority where it was disclosed before the booking was completed.
2. Cancellation Requests
Cancellation requests should be submitted using the customer/agency account where available or by contacting info@booktr.com. A request is considered received when it reaches BookTR's system or is acknowledged by our team.
3. Refund Method
Approved refunds are returned through the original payment channel where technically possible. Bank and payment-provider processing times are outside BookTR's direct control after a refund has been submitted.
4. No-Show and Late Arrival
A customer who does not attend a confirmed service or arrives too late for the service to be provided may not be entitled to a refund where the supplier has already committed the service capacity.
5. BookTR or Supplier Cancellation
If a confirmed service cannot be provided and no acceptable equivalent can be arranged, any refundable amount due will be processed in accordance with the applicable booking terms and mandatory consumer law.
6. Questions
For a booking-specific cancellation or refund assessment, contact info@booktr.com and include your booking number.